
Constance H
The user experience for 1 person booking is fine but for groups, it is very confusing. Product managers of this app need get some logic here. You can create an event but you cannot book a hotel for participants in this event. On top of this, the support is extremely slow, I've been spending my whole day on the phone and on the chats with them! but it is normal if every group booking needs to be done via the support team and one by one.
3 people found this review helpful

Juan
I have to use Navan, since it's the platform chosen by my company, to reserve a business trip. When I chose a flight, the app informed it was not possible to make the reservation. Yet, now support is informing me that it was done and I have 2 duplicate flights in my trip. I booked a hotel through their system, and the virtual credit card used was invalid, so they will cancel my reservation. So far, every feature I have used has worked terribly wrong for me. Trying to cancel my trip now.
13 people found this review helpful
Navan, Inc
September 14, 2023
Hi Juan, we apologize for the inconvenience you experienced and understand how frustrating this can be. We ask that you update the app to the latest version, which may resolve the issues. However, if it persists, please reach out to us at mobile@navan.com for further assistance. We are committed to providing a seamless experience.

Eric Golbs
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š. no possibility to login on a smartphone via browser without app. awkward interface to show train connections. several connections not bookable. navan constantly claims I'm violating company standards, although it's wrong. prices are sometimes more expensive than direct booking. always issues with hotel invoices and wrong address data. booking platform is very slow. automated trip calendar file does not contain sufficient information.
6 people found this review helpful