
JohnnyD
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Since updates, no longer works as it should. Does anyone test software anymore prior to rollouts, especially updates? Does not appear to be the case. Been using this for over a year and had to reinstall the app several times. What a shame. Should be a great product, but the software really lets it down. Update 07.Aug.2023 No longer connects. Just awful since the update. The app has now been rendered totally useless, all thanks to the update. Downgraded from 2 to 1 star.
10 people found this review helpful

Caroline Murphy
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This app is okay. It doesn't really seem to correctly identify where the brush is in relation to the teeth, meaning you need to over brush just to get a 100% completion record. It's also become a lot buggier since upgrading to Android 15. The counter pauses and jumps, instead of a smooth count. Even worse, the detection system fails to identify where the brush is on relation to my teeth a large majority of the time, and gets disconnected from the brush regularly. Please update the app.
20 people found this review helpful
P&G Health Care
November 11, 2024
We’re sorry to hear your brush isn't tracking well. To help improve position detection, start with the outside surfaces of the teeth and move from one tooth to the next, letting the brush sit against each tooth briefly, and then repeat this with the chewing and inside surfaces.

Marcello Pasquale
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One good update, one broken update. Still unable to detect the position in the corners of the mouth, and now introducing new annoying settings active by default. No, I don't want to save the session if I pause after 2 minutes. And stop creating multiple unguided sessions for yesterday's guided session. Nice when it works. Edit: lately, if it works once in 4 usages, it's an achievement. Dropping from 3 to 1 star, since detection has gotten significantly worse (older handle).
26 people found this review helpful
P&G Health Care
August 19, 2025
Marcello, we're sorry to hear the position detection isn't working as expected. To help, start with the outside surface of your teeth, guide the brush slowly from tooth to tooth, and hold the brush head in place for a few seconds against each tooth before moving on to the next. We'd like to help further, and invite you to call us at (800) 566-7252